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Frequently Asked Questions

What type of photo should I send in?

The closer the shot is to the subject matter, the finer the detail your personalized image within crystal will be. Pictures high in contrast turn out superior. Please do not send dark pictures, or pictures where the foreground and background are the same colour (IE person wearing white sitting in front of a white wall)

What size must my photo be?

Any photo size will work for the laser engraving process. Simply scan the image if it isn't already a digital image, and submit. We will scale it to the size of the crystal. Please try to keep file sizes under 4 megabytes.

Can you edit my photo?

We apply a rectangular crop to your photo to effectively size and remove from the sides unnecessary space wastage. By submitting a photo to us you authorize our designers to use discretion and crop your photos without providing notification. If you do not want us to crop the photo and would prefer that we leave it as is, please indicate that in the comments field when you submit your order.

Will any photo we provide be accepted by Portrait Crystal?

Portrait Crystal will work with any photo, provided it is not a copyright image. If you plan to submit such an image, it must be accompanied by a scanned copy of a waiver by the original photography company authorizing duplication. The legal excerpt from our terms of use is as follows:

User Supplied Information: Portrait Crystal has no interest and does not want to receive confidential or proprietary information. You agree that any material, information, or data you transmit to us will be considered non-confidential and non-proprietary. If you supply any information or material through the Site, email, OR published contact phone numbers on this website, you guarantee to us that you have the legal right to provide such material, and that it will not violate any law or the rights of any person or entity.

Any legal challenge shall enure to the benefit of 3D Crystals and its directors, executors, administrators, employees, and other legal representatives.

How long does it take to receive our order?

It depends on how fast you need it!  We can complete it in as fast as 3- 5 days.  If required fast please select the express option on our website and we will put your order ahead of the queue as well as ship it out with priority carrier service.  If however time isnt an issue select the standard option and you will receive it in 4 - 6 weeks.  Additional charges apply for express options and can be seen on the shopping cart as you make your way through the checkout. 

Can you come out to a function to conduct 3D scans?

Yes. This is based on availability. Please contact us well in advance to discuss integrating the 3D Crystals satellite solution into your event.

Do you offer discounts for volume orders?

Yes. Discounts depend on the quantity & the crystal model being ordered. Please contact us direct to discuss this further.

How do we establish an account to resell your product?

Contact us directly. We currently have resellers spanning coast-to-coast across North America who are excited about the product and are effectively marketing in their respective territories. If you feel your company equity and products are complementary to ours, we would be interested in speaking with you.

Where are you located? Can we come to you to pick up our order OR to conduct 3D scans?

Our facility  is based in Niagara Falls making it accessible and cost effective to ship across both sides of the border.  We ship anywhere in the USA and Canada.  We do not facilitate drop in visitors.  We account manage all projects by email and ship direct to your doorstep.  If you need to speak with us please email us your phone number and we will be pleased to call you back.  We have removed our phone number from this website simply because of the volume of solicitation phone calls.